Terms and Conditions
TERMS AND CONDITIONS
General considerations
The website www.msecret.ro (hereinafter "msecret.ro", "Website" or "Site") is the property of clasic shop , a Romanian legal entity, with its registered office in Voluntari, Ilfov, bd. Pipera, no. 1, tax ID 52250395. This document, together with its annexes, sets out the terms and conditions for browsing and using the Website, as well as placing a product order through msecret.ro (hereinafter "Terms and Conditions"). Please read this document of Terms and Conditions carefully and in its entirety, as well as all other policies mentioned herein, before accessing and using msecret.ro and consult them periodically. By accessing this Site and/or placing a product order, you agree to abide by the terms and conditions set forth below. Also, the use of any other current or future services provided by MSECRET implies the acceptance of the same Terms and Conditions.
The company reserves the right to modify the Terms and Conditions to comply with changes in the law or our services, without prior notice. In this case, continued use of the Website after the changes are posted will mean that you accept and agree to the changes.
If you do not agree to abide by these Terms and Conditions, we ask you to stop using the msecret.ro Site.
Intellectual property rights
www.msecret.ro is the exclusive property of clasic shop srl., protected in accordance with copyright law, and is the rightful owner of all content available and displayed on the Site and/or on the company's social media pages (such as Facebook, Instagram, etc.), specifically photographic, video, audio, text, graphics, illustrations, symbols, animations, logos, scripts, software programs and/or all types of files and information available on the Website, as well as all patrimonial and non-patrimonial rights resulting from the Website.
The use of this trademark, domain or trade names, logos and emblems, in direct or "hidden" form (such as, but not limited to, meta tags or other indexing techniques, web search) without prior written permission is prohibited and punishable by law.
You understand and acknowledge that you have no ownership rights over the Site, that you do not have the right to copy, transfer, modify, alter, sell, redistribute, decompile in any way the content of the Site, to use, display or include it in a context other than the original or to include it outside the Site. Also, it is not permitted to remove the signs indicating our copyright over the content.
Use and access to the Website
Access to the Site is exclusively through accessing the address www.msecret.ro. When you use the Site, as well as when you register on the Site or place an order, you agree to provide us with the necessary information and give your consent to process your personal data, in accordance with the Privacy Policy regarding the protection of personal data. Otherwise, we reserve the right to refuse your registration on the Site and to provide you with access to the functionalities available on msecret.ro. You guarantee that the information provided when accessing, visiting, browsing or using the Website is true, accurate, complete, correct and not misleading.
Registration on the Site and account creation
Your account can be created for free for your strictly personal use, in the "My Account" section, by completing the form dedicated to new customers and activating the "Register" button, at which point you express your agreement to the processing of personal data according to the Site's Privacy Policy. You have the obligation to keep the access and login data to the Account created on the Site and the set password confidential. In the event that you have forgotten or lost your password and/or it has been found by third parties, you have the obligation to notify us immediately and to opt either for changing the password or for closing the created account. The company clasic shop srl is not responsible for losses incurred by you as a result of negligence regarding the security and confidentiality of your Account.
Account deactivation
The account can be deactivated at your request, by accessing the "My Account" – "Delete account" section, or if you do not comply with the obligations stipulated in this Document.
General information about the products offered on the Site
On msecret.ro, we sell new products in original packaging and deliver them with a tax invoice and a warranty certificate, in accordance with current legislation. The product offer is valid within the limits of available stock and in accordance with the provisions of this Document. If a product is no longer available in the current offer, we reserve the right not to honor that order.
According to legal provisions, the prices displayed on the Site do not include delivery costs, unless expressly stated otherwise. The final price on the invoice will be the same as that set by our sales consultant or an Msecret operator at the time of order confirmation.
The images displayed on the Site correspond to reality, but it is possible that some product details may differ slightly, depending on the photographic process or the settings or technical specifications of your monitor or device. The product that will be delivered will correspond to the color selected by you at the time of placing the order, but the color does not always coincide with the shade of the products in the images displayed on the Site. The images displayed on msecret.ro are illustrative for the model in stock. We reserve the right to change product images, offers or prices, without prior notice.
Validity of promotional offers
We reserve the right to change the price for products available on the Site, without prior notice.
The purchase price of the products is the one valid at the time of placing the order on the Site, within the limits of available stock. The price of promotional products will be the one at the time of placing the order, within the limits of available stock and the promotional period, if it is limited.
Promotions/offers and price reductions are valid only during the period specified on the promotional materials, and prices are calculated according to the conditions mentioned therein.
Access to the products on msecret.ro is allowed both to users who have or create an account, and to those who do not wish to create an account, by checking the box "I want to order without a customer account", in the "Checkout" section. In any case, to complete the order, you undertake to provide us with your personal data necessary for processing the order, in accordance with the Privacy Policy, you being in agreement with the provisions of the Terms and Conditions.
Account sharing between multiple customers is prohibited. If such access is discovered, we reserve the right to cancel or suspend your access to the shared account.
Payment method
The following payment instruments can be used to pay for products purchased from the Site:
Cash on delivery (COD)
The value of the ordered products can be paid to the courier upon delivery, at the address specified by you.
Bank transfer
Payment can also be made by bank transfer, based on the proforma invoice, and the products will be delivered only after our account has been credited with the amount representing the value of the invoice.
By bank card
If you have chosen the "Online by bank card" payment method, you need to complete a form with your card information on the payment processor's secure page.
For payments with credit/debit cards issued under the Visa and MasterCard logos (Visa/Visa Electron and Mastercard/Maestro), the 3D Secure system developed by the ePayment service is used. This system ensures the same level of security for online transactions as those performed at an ATM or in a physical store. 3D Secure primarily ensures that no information related to your card is transferred or stored, at any time, on ElectroFun servers or ePayment servers, this data being directly entered into the Visa and MasterCard systems. In addition, 3D Secure is a system for authenticating the identity of cardholders in the electronic environment. The cardholder authentication process is based on a security code known only to the cardholder and takes place only on Visa or MasterCard servers, as applicable. The 3D Secure system allows online purchases with any card issued under a Visa or MasterCard license, including debit cards and electronic Maestro and Visa Electron cards. Virtual cards issued by these organizations are also accepted. The company will issue the tax invoice in accordance with the provisions of the Tax Code, which will be sent to you along with the ordered products. We want to assure you that we will never request payment via email and you should ignore any such messages without initiating any payment.
Refused or canceled orders
In situations where a customer refuses to accept a delivered order or cancels the order after its confirmation, we reserve the right to request an advance payment for subsequent orders before processing and shipping. The amount of the advance will be communicated transparently to the customer before finalizing the new order.
For certain products, especially those made to order, personalized, or requiring special ordering, the Seller reserves the right to request an advance payment before confirming and processing the order.The amount of the advance will be communicated to the customer before finalizing the order and represents an express agreement between the parties, in accordance with the provisions of Article 1546 of the Civil Code.The order will be considered firm only after the advance payment has been made. In the absence of advance payment within the communicated deadline, the Seller reserves the right to cancel the order without any further obligation.If the customer cancels the order for personal reasons after the order has been confirmed and the execution process has begun, the advance paid will not be refunded, as it serves to cover costs already incurred by the merchant.By placing the order and paying the advance, the customer confirms that:
they are aware that the product is made to order;
they accept the loss of the advance in case of unilateral cancellation of the order;
they agree to the presented terms.
Product delivery
Products ordered on msecret.ro will be shipped anywhere in Romania, through external express courier companies, and the delivery cost depends on the selected delivery method, in any situation being entirely borne by you.
Products will be delivered within 1 day for orders confirmed by 12:00 PM and 1 or 2 days for orders confirmed after 12:00 PM, depending on the volume of orders. We reserve the right to confirm orders before fulfilling them, by contacting you by phone or email. The delivery period runs from the moment all order details have been validated and only after the order is validated by phone or email and/or from the moment payment has been made, as applicable. If the courier does not find you at the specified address, the order will be canceled and the product will be returned to our headquarters. You will bear the costs of a new delivery, regardless of the value of the ordered products. By taking over the products, you confirm receipt of the products in good condition, in accordance with your order.
We may delay or cancel the delivery of products ordered by you due to situations beyond our control, such as actions by subcontractors or fires, explosions, floods, epidemics, strikes, government actions, wars, terrorist acts, protests, civil unrest or other force majeure events, in accordance with Romanian legislation.
In the event that delivery is not made due to reasons attributable to the company, the maximum compensation that Msecret can pay to a customer is equal to the amount collected from that customer.
Return Policy
Please carefully examine the information presented on this page, intended to support you in correctly registering a return request for one or more products. All returns are processed via email. For returns of products purchased from Msecret to be accepted, it is essential that they are in the same condition as when they were delivered: the products must not show signs of damage, wear, or washing, must not have stains or tears, and all original labels and seals must be intact.
Given the specific nature of the products we sell, we reserve the right to refuse the return of any product that does not meet these strict acceptance conditions. A returned product that cannot be resold as new will not be accepted, as it could compromise the health of future buyers. Please note that returning a product without its label and seal cannot be accepted under any circumstances. Products selected on the return form must be handed over in full to the courier, in the same form and condition in which they were received, within 14 calendar days from the date of receipt of the order. Otherwise, the return request will be rejected. In the event that products different from those mentioned in the completed form are included in the return package, we reserve the right to refuse acceptance and registration of the return. The respective products will be returned to the customer at their expense.
Product categories that cannot be returned:
For reasons of hygiene and to protect consumer health, certain product categories are not eligible for return. These include underwear, swimwear, and earrings, as their handling and subsequent wear could compromise the safety and health of new buyers. This restriction is in accordance with the provisions of GEO 34/2014, art. 16, lit. e).Products made to customer-provided dimensions
Call Fan Courier to arrange for a courier to pick up the products you wish to return. Specify the pickup address and destination address found on the form.Before returning any product, you must send a notification email to msecretbusiness@gmail.com. The refund for the value of the returned products will be made within 14 days.
Important aspects to remember if you send us products that do not meet the return conditions:
We reserve the right to apply penalties or refuse the return of products and the corresponding refund in the following situations:
1. Products have been worn or have inappropriate odors: In this case, a 100% penalty will be applied, and the product will be returned to the customer at their expense.
2. Products no longer have the attached seal or the labels are torn: In this situation, too, a 100% penalty will be applied, and the product will be shipped back to the customer, also at their expense.
According to GEO no. 34/2014, the company reserves the right not to accept the return of products which, by their nature, cannot be returned or which may deteriorate or degrade rapidly.
All these clauses and conditions are provided in:
• Ordinance no. 34/2014 regarding the legal regime of distance contracts
• Law no. 51 of 21/01/2003 for the approval of Government Ordinance no. 34/2014 regarding the legal regime of distance contracts
• The present GEO 34/2014 regulates consumer rights in contracts concluded with professionals
For any details or clarifications regarding product returns, please contact us by email at msecretbusiness@gmail.com.
Given that the current legislation does not provide for the right of return for legal entities, our return policy specifies that legal entities only have the right to product exchange, without a refund.
Please read the instructions on the form carefully. We want to offer you a pleasant and uncomplicated shopping experience.Fill out the product return form: Product return form.
Warranty
The commercial warranty for products only covers manufacturing defects. Products with physical defects such as: tears, cracks, damaged, removed or altered labels or warranty seals, products used under inappropriate conditions and the like are not covered by the warranty.
Responsibility of the parties
You, as a user or client, are fully responsible for all activities carried out through the Site and are also responsible for any material, intellectual, electronic or any other kind of damage that may be caused to the Site, in accordance with current Romanian legislation.
No use of the content of msecret.ro website is permitted for purposes other than those explicitly stated in this document.
The company is not obliged to transmit or provide content to the user by any means of communication (electronic, telephone, etc.), and accessing, visiting or viewing any content does not imply such a contractual obligation on our part. We reserve the right not to respond to requests of any type, received through any means of remote communication.
Security
We ensure that we take all reasonable measures necessary to ensure that the Site is secure and free from viruses and other malware. However, we assume no responsibility for any damage or loss that your system may suffer due to the use of the Website.
We advise you to always run antivirus software while browsing the internet.
Correction of erroneous information
We apologize for any errors and software problems that could lead to the loss of your information. We want to emphasize that we cannot assume responsibility for information losses generated by such problems, nor can we guarantee that the Site, server or our emails do not contain viruses or harmful components. However, we assure you that we will do our best to prevent these problems and protect your information.
We would like to inform you that we reserve the right to cancel orders in case of an error or typo. We will do our best to inform you in advance, but in some cases the situation might occur without us being able to provide you with advance notice.
Cookies Policy
A cookie is a small piece of text created in your browser by the msecret.ro website. With the help of cookies, the site remembers information about your visit to the site, your preferences (e.g., language, access date and time, region from which you accessed the site, etc.) in order to improve your navigation on the Site.
You manage your preferences regarding accepted cookies. If you wish, you can disable cookies from your browser settings. In this case, it is possible that certain sections or features of the site may not work, causing malfunctions or errors in browsing the Site.
Links
The Website may contain links to third-party websites. Please note that these links are provided merely as a convenience to you and not as an endorsement by the company of the content on such third-party websites. We do not assume nor accept responsibility for the content of any third-party website.
Processing of personal data
Registration on the Site and placing orders is conditioned by your consent. All details about the processing of personal data are available in the Privacy Policy.
Changes
We reserve the right to make changes at any time regarding the content of the msecret.ro website, the policy, terms and conditions of use, without prior notice to you in this regard.
By using www.msecret.ro, you have the obligation to regularly check the Terms and Conditions of Use.
If you do not agree with the changes made to them, please stop using and browsing the Website immediately. If you continue to browse the Website, it is considered that you agree with the changes made.
Disputes and conflicts. Applicable law. Litigation
Any attempt at unauthorized access to the website www.msecret.ro and any attempt at fraud will be reported to the competent authorities. By using (visiting or purchasing products from) the Site, you declare that you agree that Romanian laws will govern the above Terms and Conditions of Use and any dispute of any kind that may arise between you and the company.
Any dispute arising between you and the company will be resolved amicably in the first instance.
Given that we prioritize our customers' interests, if you encounter any problems or dissatisfaction related to an order, or any problem regarding website navigation, please contact us at the email address msecretbusiness@gmail.com.
Last updated: 12.05.2023